“People now expect you to have a strong online offering. The scheme used to be just face-to-face, but people now expect you to have a good online offering as well as face-to-face. I think lots of universities may want to consider that. People expect the online experience to be the same as other platforms they use in their everyday lives – and they expect it to be smooth and easy-to-use, which is what they get with sfG CoachNet.”